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Cookie Policy

This policy explains how Mastersel uses cookies and similar technologies, what they do, and how you can control them.

1. What are cookies

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.

Cookies may be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain on your device for a set period or until you delete them). They can be set by the website you visit ("first-party cookies") or by third-party services embedded on the page.

In addition to cookies, we may use similar technologies such as local storage, session storage, and pixel tags for the same purposes described in this policy.

2. Cookies we use

We group cookies by their purpose:

CategoryPurposeConsent required
EssentialCore site functionality, security, and navigationNo
AnalyticsUsage statistics and performance monitoringYes
FunctionalEnhanced features and personalizationYes
AdvertisingMeasuring website visits, registrations and confirmed bookings from LinkedIn and Meta advertisingYes
AdvertisingMeasuring website visits, registrations and confirmed bookings from ChatGPT (OpenAI) advertisingYes

3. Essential cookies

These cookies are strictly necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in, setting preferences, or filling in forms.

Cookie namePurposeDuration
session_idMaintains your authenticated sessionSession
csrf_tokenPrevents cross-site request forgery attacksSession
cookie_consentStores your cookie consent preferences12 months

4. Analytics cookies

Analytics helps us understand visits, clicks and signup steps. Before you make a choice, we measure visits only without cookies. Cookies and full analytics start only if you choose Accept all.

Cookie nameProviderPurposeDuration
_gaGoogle AnalyticsDistinguishes unique visitors2 years
_ga_*Google AnalyticsMaintains session state2 years

We use Google Analytics and PostHog (EU region). PostHog provides heatmaps, session recordings and conversion funnels. Registration steps can be replayed with all entered values and personal summaries masked. Agreement contents, chat contents, other forms and embedded booking frames are excluded from recordings. With analytics consent, we save your email address to your PostHog profile when you continue past the account step, and your company name and contact phone number when you continue past company details, even if you do not finish registration. This helps us understand registration progress. Passwords, bank details and chat messages are not sent to PostHog. You can stop future collection through Cookie preferences in the footer. We also use the referring website’s domain to understand where visits come from; we do not send its page path or query parameters. With consent, we also measure page loading, responsiveness and layout stability, record redacted uncaught errors, and count email, phone and booking-link clicks. Error messages and contact-link contents are not sent.

Before you make a choice, nothing is stored on your device. Google Analytics counts visits without cookies, and PostHog connects the pages of one visit using a code made from your IP address and browser. The code changes every day and does not reveal your IP address. After Accept all, PostHog keeps your analytics identifier in local storage (ph_*) instead of a cookie. If you choose Essential only, analytics stops and only your choice is remembered. Analytics data is sent through mastersel.com to PostHog (EU region).

5. Functional cookies

Functional cookies enable enhanced features and personalization, such as remembering your language preference or region. If you do not allow these cookies, some features may not work properly.

Cookie namePurposeDuration
localeStores your preferred language12 months
regionStores your selected region12 months

6. Third-party cookies

Some cookies on our site are placed by third-party services that we use. We only work with providers that meet GDPR requirements and have signed data processing agreements with us.

Our current third-party providers include:

  • Google Analytics — Website usage analytics (see Section 4 above)
  • Cloudflare — Security, performance, and CDN services (essential cookies)
  • PostHog (EU) — Website behaviour, session recordings and conversion measurement, with consent
  • LinkedIn — Website visits and registrations, after advertising consent
  • Meta — Advertising measurement, after advertising consent
  • OpenAI — ChatGPT advertising measurement, after advertising consent

Each third-party provider has their own privacy and cookie policies. We encourage you to review them:

7. How to manage cookies

You have several options for managing cookies:

Browser settings

Most browsers allow you to view, manage, and delete cookies through their settings. You can also configure your browser to block cookies entirely or notify you when a cookie is being set. Here are links to instructions for common browsers:

Google Analytics opt-out

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Google Analytics opt-out

8. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to periodically review this page to stay informed about our use of cookies.

9. Contact us

If you have questions about our use of cookies or this policy, please contact us:

[email protected]

+370 664 80225

UAB Mastersel, Europos pr. 34-47, Kaunas, Lithuania

For broader privacy-related questions, please refer to our Privacy Policy or visit our contact page.

Have questions?

Our team is happy to explain our data practices in detail.

Contact us