Contact Support

If you experience issues that cannot be resolved through normal operations or the troubleshooting guide above, the Mastersel support team is here to help.

When to Contact Support

• Integration or product import errors that persist after troubleshooting
• Order processing problems you cannot resolve from the dashboard
• Shipping workflow issues or missing labels
• Balance or payout discrepancies
• Return-related questions or disputes
• Account access issues

What to Include in Your Message

The more context you provide, the faster we can resolve your issue:

• Order ID or product SKU — so we can locate the specific record
• Date of the event — when the issue occurred
• Clear description — what happened and what you expected
• Expected vs. actual result — help us understand the discrepancy
• Screenshots — visual evidence speeds up diagnosis significantly