Order Management
Updated March 2026
Orders appear automatically in your dashboard when customers purchase your products on any of the connected marketplaces. You don’t need to check each marketplace individually — all orders from all channels are consolidated in one place.
Order Statuses
Each order moves through a clear lifecycle. Here are the statuses you’ll encounter:
| Status | Description | Your Action |
|---|---|---|
| Waiting | Order received from a marketplace, awaiting your review | Review and confirm or reject |
| Confirmed | You accepted the order — invoice and label generated | Pack and prepare for shipping |
| Rejected | Order declined (stock unavailable, product issue, etc.) | No further action needed |
| Shipped | Parcel packed and handed to courier | Monitor delivery status |
| Delivered | Order has been delivered to the customer | Wait for completion period |
| Completed | Automatically set 14 days after delivery — order is finalized | Payment will be reflected in balance |
Order Workflow
When a new order arrives, follow these steps:
- Review the order — check the product, quantity, and shipping destination
- Verify stock — make sure the product is available and in sellable condition
- Confirm or reject — confirm if you can fulfill it, reject only if fulfillment is genuinely impossible
- Prepare shipment — pack the product, print the shipping label, and schedule courier pickup
How invoicing works: When you confirm an order, the system automatically generates a PDF invoice where you are the supplier and Mastersel is the buyer. Mastersel then separately invoices the end customer through the marketplace. You never interact with marketplace customers directly.
Before You Confirm
Always verify these three things before confirming an order:
- Stock availability — is the product physically available in your warehouse?
- Product condition — is the item in sellable condition (not damaged, expired, or defective)?
- Shipment readiness — can you pack and ship within the expected timeframe?
Avoid confirming orders you can’t fulfill. Confirming an order and then failing to ship creates downstream problems — the marketplace customer is disappointed, the order must be cancelled, and it impacts your seller performance metrics.
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