Shipping Best Practices

Proper packaging and preparation directly impacts customer satisfaction and reduces damage claims. Following these guidelines helps ensure products arrive safely.

Packaging Recommendations

• Use packaging materials appropriate for the product type and weight
• Protect fragile items with bubble wrap, foam inserts, or crumpled paper
• Fill empty space inside boxes to prevent items from shifting during transit
• Seal all openings securely with strong packing tape
• For liquids or items that could leak, use sealed bags inside the outer box
• Don’t over-pack — the box should fit the product without excessive empty space

Label Placement

• Attach labels to the largest flat surface of the package
• Avoid placing labels over seams, edges, or tape
• Ensure the barcode is flat, unobscured, and easily scannable
• Remove or cover any old shipping labels from reused boxes

Courier Handoff

Have all packages packed, labeled, and ready before the courier arrives. The handoff should be quick and efficient. Delays during pickup can push delivery timelines and create a poor customer experience.